You can reschedule or modify your cleaning by logging into your Batmaid account and accessing the "My Cleanings" tab in your personal space. In the "Upcoming Cleanings" section, click on "More", then in the dropdown list, choose "Edit booking". Then, you only need to follow the instructions to request your changes. Please note that if you want to edit your booking, you must do so at least 48 hours before the cleaning takes place to avoid cancellation fees. For more information, visit the 'Cancellation conditions' page. Be aware that by changing the duration, the date or the time of your cleaning, the agent may not be available anymore. If your usual agent is available, they will be selected automatically by the platform's algorithm. If you are unable to modify your cleaning, please call us at +32 2 808 14 45 or send us an email at client@batmaid.be!